Targeted Agency

Self-service & automation

A must-have tenant self-service portal.

Drastically reduce call centre conacts by empowering tenants to self-serve.

The bespoke website application has made reporting a repair easy. Using a step-by-step process utilising images, text and simple room categorisation, we developed the portal to help users accurately identify the problem and upload an image to provide additional details of the repair required.

Created in collaboration with your internal teams we can ensure this tool supports the right repair to be reported, as well as provide advice and information to make clear where a repair is the responsibility of the tenant and if they will incur a recharge. (We’ve seen great success of this tool, as it has enabled internal staff to utilise the application when diagnosing a repair over the phone with a customer.)

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