Developing and driving

WE ARE DIGITAL EXPERTS COMMITTED TO DRIVING YOUR ONLNE ENGAGEMENT OBJECTIVES.

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Websites that performs on any device

We are committed to supporting our client to provide a well-optimised site which enhances the user experience on the site.

We apply best practice search engine optimisation principles to the site to ensure maximum exposure. Through the application of good SEO, our clients see targeted traffic reaching their site but most importantly the site is responsive and so the user gets a great and secure experience across all devices and content that uploads quickly.

Our collaborative way of working has resulted in a collection of websites that not only enhance the group brands of our client but also provide users with a coherent and trusted experience whatever the devise its viewed on.

Dependable content delivery when it matters the most

Our approach is to be an extension of the team, we have developed our working relationships with both the client’s internal teams (communications team, project teams and ICT team) and any thrid party agency to ensure the brand is central to the design of the websites we have created.

Enterprise Content Management System

Our bespoke Content Management Systems (CMS) are built to show what a user can do and not show you what you can’t do. This approach results in the ability for ‘granular control’, permissions can be applied to the page, the person or group of people (for example replicating the infrastructure of the organisation), type of content or brand.

Not only that, the CMS keeps a clear record of what amends are made, when and by who, removing the risk of sharing the responsibility of keeping the website fresh, up to date and relevant.

Our client also finds value in having many version of content, this gives proof of updating legislation or legal content but also means content can be planned in advance, previous content reviewed and updating and also amends can be merged. Brand guidelines are adhered to within the CMS protecting the style of the site and acting as brand guardian.

Tenant Self Service Portal

The bespoke website application created has made reporting a repair easy, using a step-by-step process utilising images, text and simple room categorisation to help the user accurately identify the problem and upload an image to provide additional details of the repair required.

The application was created in collaboration with internal teams to ensure this tool also supported the right repair is reported. As this application is bespoke to the client it also has advice and information built in to the tool to make clear where a repair is the responsibility of the tenant and will incur a recharge.

The success of this tool has meant that internal staff also utilise the application when diagnosing a repair over the phone with a customer.

Over 1000 repairs are reported via the website each year which, along with other bespoke web forms and applications, has contributed to an increase in digital interactions by 27% over a 12 month period.

Any Device, Anywhere.
Internet Connection Optional

Challenged to vision and develop a high demand, global content distribution platform capable of use in situations with no access to the Internet.

Our content management system provides a centralised structure of permission controlled content repositories distributed in numerous channels. One item of content can be made available on multiple websites, dynamically generated PDFs/Word documents, social media posts, and much more.

Data Driven Decisions

To support our client in their objective to increase digital interactions and to get repairs right first time.

The bespoke website application created has made reporting a repair easy, using a step-by-step process utilising images, text and simple room categorisation to help the user accurately identify the problem and upload an image to provide additional details of the repair required. The application was created in collaboration with internal teams to ensure this tool also supported the right repair is reported. As this application is bespoke to the client it also has advice and information built in to the tool to make clear where a repair is the responsibility of the tenant and will incur a recharge. The success of this tool has meant that internal staff also utilise the application when diagnosing a repair over the phone with a customer.

Over 6000 repairs are reported via the website each year which, along with other bespoke web forms and applications, has contributed to an increase in digital interactions by 27% over a 12 month period.

Digital Asset Management Solution

Provide a GDPR Compliant digital asset management solution

Following GDPR – tracking use of images and removal from use if consent is retracted / most used images for re-shoot / back up and storage issues of photos and increasingly video and audio files/ bespoke tagging and search etc.

Website Branding Considerations

A suite of websites that reflect and reinforce the brands of the group whilst ensuring effective and functional applications are integrated as part of the site design across a range of devises.

Our approach is to be an extension of the team, we have developed our working relationships with both the client’s internal teams (communications team, project teams and ICT team) and their design agency to ensure the brand is central to the design of the websites we have created.

We’ve advised and ensuring an optimised design to ensure the site works equally well on all mobile phones or tablets as it does on a PC screens

Our collaborative way of working has resulted in a collection of websites that not only enhance the group brands of our client but also provide users with a coherent and trusted experience whatever the device it's viewed on

Depended upon, World Wide

Our clients depend upon us to provide high demand, globally available, performance focused websites.

You don't have to take our word for it

  • The team at Targeted are friendly and are always willing to offer advice. They manage all our websites and supported us in implementing new and innovative features. No job is too small for them to help us with, and they make the effort to understand our business needs to offer suitable solutions.
  • Targeted have delivered something new and fresh. The system is absolute value for money and will never out date as the team at Targeted are always building it be to entirely capable so it is completely tailored to work within our business. Working with Targeted has become the ultimate partnership, we feel it is equally their project as well as ours. Targeted always deliver and go beyond our expectations.
  • We have been working with Targeted to deliver a responsive website to support our customers living in our 14,600+ homes. Targeted provided a Content Management System, integration to our Housing System, and provide ongoing hosting for our websites and valuable consultancy.
  • We appointed Targeted to design a website that was simple to navigate around yet professionally reflected our business. We can honestly say that the service and support we received has been excellent…including the bacon sandwiches!

We would love to hear from you